Bicast: Dispute Over Leather Rot on a Bicast Leather
Hi,
I spoke to Roger on the phone a couple of weeks ago and he advised me to post my situation here. We purchased a leather sectional approximately 2.5 years ago from The Bay. A while ago we noticed that there was a tear in the seat cushion. We weren't sure how it got there. We had purchased extra warranty protection so we called the warranty company. They sent over a technician who looked at it and told us the leather was "weak" in that area, which is why it split.
When the warranty company contacted us however; they claimed the technician said the leather was "rotten". We disputed this but they denied our dispute. We still believe very firmly that this leather is not rotten.
After speaking with Roger on the phone and explaining the situation, he did not suspect leather rot and gave a detailed answer as to why it was probably not the case.
I have attached pictures, as Roger requested, so he could have a better look.
Thank you so much for your help, Roger!
Sincerely,
Corinne and Jason
