Hi Roger,

Thanks so much for your help earlier. I have received my order and I'm ready to get cleaning!

This customer's boots have some crusty stains and a bit of water damage. There are also some shiny spots. Our streets are usually very salty in the winter.

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I would appreciate any guidance you have. I have looked over the forum and have a general idea of what I'm doing but as this is my first pair of customer's Ugg boots, I do not want to do any damage from inexperience!