Kristine,
Technically, what happens is that the original fatliquor (fat and oil) has wash out from the breaking of the hydrogen bond between the leather protein fiber and the fatliquor.
To restore back will need undoing the shrinkage with Hydrator-3.3 and fatliquor with Fatliquor-5.0 and stretch back to its original dimension and shape.
Possible you do it yourself with Leather Doctor products and my on-time coaching with WhatsApp or you can have me do it for you.
Question: What cleaning liquid you have used in the washing machine, and its pH value will need to be neutralized (leather has a pH value of 3 to 5).
Roger Koh
Leather, Skin, Hair, Eye & Acne Care System Formulator
Consultant / Practitioner / Instructor / Coach
web:
www.leatherdoctor.com
forum:
www.leathercleaningrestorationforum.com
email:
[email protected]
WhatsApp: +639467037976