Hallo- I have a almost new quite expensive shearling jacket with thick wool inside. The collar is not as soft as the inside of the sleeves.
The wool inside the sleeves are ultra soft to the touch, but the wool on the collar feel more dry and not as soft as other parts of the wool. Is like the collar wool needs to be saturated or hydrated with somethings that could soften it.. I have the Shearling suede cleaning kit and I have brushed the collar part with ProtectorS - at helps a little but when dry the wool is still not as nice soft that I like it to be.

Anything I can try doing..

best regards
Philip Olsen